Aqq9 Privacy Policy — Our Commitment to Protecting Your Information
This policy explains in detail how your personal information is collected, used, and kept secure on aqq9. By reading it, you will understand what rights you have over your data.
What Information We Collect
The following types of information may be collected when you register and use the aqq9 platform:
- Account Information: Full name, email address, mobile number, date of birth, and any other details provided at registration.
- Identity Verification Information: National ID or passport details, which may be required for account verification.
- Financial & Payment Information: Transaction details via bKash, Nagad, or Rocket (BDT / ৳), including deposit and withdrawal history. Your full mobile banking PIN or password is never collected.
- Device & Browser Information: IP address, browser type, operating system, device identifier, and screen resolution.
- Usage Information: Games you have played, time spent on the platform, sections visited, and session logs.
- Cookies & Tracking Data: Cookies are used to enhance your platform experience and keep you logged in.
This information is collected solely to provide quality platform services, and we avoid collecting any data that is not necessary.
How Your Information Is Used
The information we collect is used for the following purposes:
- Creating, verifying, and managing your account, and ensuring continued service delivery.
- All financial transactions, including deposits and withdrawals, are processed securely.
- Providing customer support and resolving your queries or complaints promptly.
- To maintain platform security and detect fraudulent activity.
- Analysing user experience to improve the platform.
- To comply with applicable laws and regulatory requirements.
Your data is never sold to advertisers. aqq9 uses your information solely for the purposes outlined above.
Cookies & Tracking Technologies
The aqq9 platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help recognise you on future visits.
Types of cookies we use:
- Essential Cookies: These are essential for maintaining login sessions and ensuring security. Without these cookies, the platform will not function properly.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To understand which sections of the platform are most used, helping us make improvements.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working correctly.
Data Retention & Security Measures
Aqq9 employs industry-standard security measures to protect your information. All data in transit is secured via SSL encryption, and stored data is kept in an encrypted format.
How Long Data Is Retained:
- Information for active accounts is retained for the duration that the account remains open.
- Even after account closure, certain information may be retained for a defined period to meet legal requirements or resolve disputes.
- Transaction data is retained for the period required under applicable law.
In the event of a security breach, affected users will be notified in a timely manner in accordance with applicable law.
Sharing Information with Third Parties
Aqq9 does not sell your personal information to any third party. However, data may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, or Rocket to process transactions.
- Law Enforcement Agencies: Information may be disclosed when required by a court order or government directive under the laws of Bangladesh.
- Security Partners: Limited data may be shared with trusted security service providers for fraud detection and prevention.
- Business Changes: In the event of an ownership change at aqq9, users will be notified in advance, and data may be transferred at that time.
Your information is never shared with any third party outside the cases mentioned above. All third-party service providers operate under strict confidentiality agreements.
Your Rights & Policy Updates
As an aqq9 user, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: If any information in your account is incorrect or outdated, you may request that it be corrected.
- Right to Erasure: You may request deletion of your data under certain circumstances; however, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
This Privacy Policy may be updated from time to time. You will be notified of any significant changes via email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
For any privacy-related questions or requests, contact us at: support@aqq9.app — our team will aim to respond within 72 hours.
Common Privacy Questions
Frequently Asked Questions About Your Data Privacy
No, aqq9 never stores your mobile banking PIN, password, or full financial credentials. During payment processing, only the information required to confirm a transaction is handled through bKash, Nagad, or Rocket's own secure systems. Never share your PIN or password with anyone.
No, aqq9 never sells your personal information to advertisers or any other commercial entity. Your data is used solely to provide platform services, ensure security, and meet legal obligations.
To request deletion of your data, email us at support@aqq9.app. Once your identity has been verified, our team will process the request. Please note that certain data (such as transaction records) must be retained for a specified period due to legal obligations. For more details, please refer to our FAQ Section View.
Disabling analytics and functional cookies will not prevent you from using the platform's core features. However, disabling essential cookies entirely may make it difficult to maintain login sessions and keep security measures active. We recommend keeping at least essential cookies enabled.
Have more questions? We're here to help.
Reach out to us for any privacy-related matters, or find answers in our FAQ section.